Tuesday, 29 December2020/03:50PM/FCMB/Header Image Credit: FCMB
First CityMonument Bank (FCMB) has again proved its mettle as a customer-centricfinancial institution that cares for the comfort of its customers byopening a world class Cash Centre at Ikorodu, Lagos.
Theultra-modern Cash Centre, located at Oluwarotimi Adeola Street, Ori OkutaJunction, Off Isawo Road, Ajaguro-Owutu, Ikorodu, takes into consideration theconvenience of residents and businesses present within Owutu and itsenvirons, including the popular Ikorodu garage, Agric Junction and Harunaareas. The development, which is coming two weeks after the Bank opened anotherCash Centre at Ipaja, a suburb in Alimosho local government in Lagos, is inline with the commitment of FCMB to bring financial services closer to thepopulace to deepen financial inclusion, especially in densely populatedareas like Ikorodu where a large number of people desire excellent bankingservices.
The CashCentre, which commenced operations on December 21, 2020, is powered by solarenergy, and equipped with latest traditional and digital banking infrastructurethat ensures convenient and secured financial transactions for customersin a relaxed and tranquil environment. This is in addition to the team ofhighly experienced staff deployed to attend to the needs of existing andpotential customers of the Bank.
Speaking onthe opening of the FCMB Cash Centre at Owutu, Ikorodu, the Managing Director,Mr. Adam Nuru, reaffirmed the commitment of the Bank to grow its network tomeet the individual and business aspirations of its ever-increasingcustomer base across segments.
According tohim, "this is another turning point in our commitment to ensure thatNigerians enjoy the very best of Banking experience from FCMB. We consider ourpresence at Owutu, Ikorodu as another great opportunity to further cement ourrelationship with Lagos and in turn, drive development in this part of thestate. Ikorodu is one the fastest growing residential and business hubs inLagos. As an inclusive lender, we recognise that the only way we can succeed iswhen we engage and support our customers to succeed.".
Alsocommenting, the Divisional Head, Service Management of FCMB, Mr. OluwakayodeAdigun, said, "having a second physical outlet in Ikorodu to supportour long existing Branch in the town reinforces our customer-centric approach. Weassure that individuals and businesses at Owutu and its environswill enjoy the valued-added offerings which FCMB has been known for sinceits establishment 37 years ago. We will also use the opportunity tofurther optimise our strategic digital transformation drive bydeploying channels that would promote rapid growth in the area. We urgeexisting and potential customers to take advantage of the benefits which theCash Centre offers by banking with FCMB".
FCMB, as aforemost financial institution in Nigeria, has continued to wax stronger byre-engineering its processes and leveraging on emerging technologies to offerseamless customer experience at all channels. This is in line with its valuesof Execution, Professionalism, Innovation and Customer-focus (EPIC)". Withits more than 6 million customer base, over 200 branches spread across Nigeriaand upward growth in overall performance, the Bank has consistently proved itsmettle as a resilient and dominant player in the Nigerian financialservices industry.
Thesestrides have earned the Bank several accolades and awards. The Bank recentlyemerged as winner of the prestigious award of Best SME Bank in Africa at theAsian Banker Middle East and Africa Regional Awards. In 2019, the lenderwas conferred with the award of "Most Business-Friendly Bank" at theBusinesDay Banking and Finance Awards. It equally bagged the award of"Excellence in Customer Experience" at the Finnovex Award held lastyear. In addition, FCMB was rated as the number one Bank for SMEs inNigeria, courtesy of the Nigeria Banking Industry Customer Experience Surveyreport by KPMG.
With a clearunderstanding of its market and environment, FCMB is well positioned tocontinue to create value by delivering exceptional services, while enhancingthe growth and achievement of the personal and business aspirations of itscustomers.
For moreinformation about FCMB and it's wide range of financial services, pleasevisit www.fcmb.com
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